At Nina Zhou Jewelry, we want your order to arrive safely and smoothly. Each piece is carefully prepared for shipment, with complimentary shipping available for both U.S. and international orders.

We offer complimentary 2nd Day shipping within the U.S. and complimentary express shipping worldwide. All shipments are fully insured, and a signature is required upon delivery.

• Ready-to-ship pieces are typically delivered within 2–5 business days.
• Made-to-order jewelry is handcrafted upon request. Please allow approximately 2–3 weeks for crafting before shipping.

Please consider any holidays, natural disasters may impact delivery times.

If you need overnight shipping or have a specific delivery request, please contact us when placing your order or leave a note at checkout. Our team will do our best to accommodate your request.

We offer complimentary express shipping worldwide.

For international orders, customs duties, taxes, and other import fees, where applicable, are the responsibility of the recipient.

Orders with multiple items may ship separately depending on availability. If you prefer everything to ship together or would like certain pieces shipped first, simply contact us or leave a note at checkout.

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.

To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Please review your shipping address carefully before placing your order. If you notice an incorrect address after ordering, contact us as soon as possible at sales@ninazhoujewelry.com.

We will do our best to update the address before your order is shipped.

While Nina Zhou Jewelry is not responsible for lost or stolen packages, we are always happy to help where we can. If you have trouble locating your package or need assistance contacting the carrier, please reach out to our customer support team at sales@ninazhoujewelry.com.