We proudly offer FREE US Domestic shipping via USPS and UPS!

• All Nina Zhou’s high-quality jewelries are carefully handmade once we get your order. Please allow 7-10 business days before shipment.
• We have a small number of products in stock. Any in-stock items will be shipped within 2 business days.

Once your order is dispatched, the estimated delivery time is:

• 1-3 business days within the United States and requires a signature.
• 7-10 business days if it is an international order.

Please consider any holidays, natural disasters may impact delivery times.

If you order more than one item, we will ship any items we have available immediately and ship others when we have them ready. So if you receive only a part of your item, don’t worry, you will receive all items shortly after.

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.

To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please contact us immediately at sales@ninazhoujewelry.com if you believe you have provided an incorrect shipping address.

Our store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page.

If you have any further questions on how to do this please reach out to our customer support team at sales@ninazhoujewelry.com.