We sincerely appreciate your support and trust in our products.

We are pleased to offer free shipping on all domestic orders, ensuring that your items arrive in perfect condition in our special Nina Zhou jewelry box. 

We provide standard and expedited shipping. International shipping is also available; please inquire about rates.

All Nina Zhou’s high-quality jewelries are handmade after you place the order.

• Items require 7-10 business days for handcraft before shipping.
• A small number of products may be in stock. READY TO SHIP items will be shipped within 1-2 business days.
• For urgent orders or expedited shipping, please contact us at sales@ninazhoujewelry.com, and we will make every effort to accommodate your request (additional charges may apply).

We accept returns and exchanges:

• within 7 calendar days of the delivery confirmation date
• provided the item arrives at our location within 21 days of the delivery confirmation date.

To initiate a return, please contact us at sales@ninazhoujewelry.com with your order number, name, and the reason for the return.

Refunds will only be granted with return authorization, and shipping charges on return items will not be refunded. We will process your request within 1-2 business days. 

Please ensure that returned items are unworn and packaged in their original box. Note that Nina Zhou is not responsible for items damaged or lost in return transit.

If you wish to exchange an item, please follow the same process as a return, but specify that you would like to exchange the item.

Once we receive the item, we will immediately ship the new item to you. Product price difference may apply.

We offer free repairs for damage caused by manufacturing defects or product defects within 45 days of purchase.

However, we are not responsible for damage caused by improper wearing or care of the product. If you require a repair, please contact us at sales@ninazhoujewelry.com, and we will provide you with further information.

If you have any questions or need assistance, please do not hesitate to contact us at sales@ninazhoujewelry.com. We are here to help you.

Thank you for choosing Nina Zhou Jewelry. We look forward to serving you and providing you with beautiful handcrafted jewelry that you'll cherish. Your satisfaction is our top priority.